Privacy Policy

At ConsolTech we respect your privacy and are committed to protecting the personal data you provide to us. This Privacy Policy describes how we collect, use, store, and protect your information when you use our website, engage our services, or communicate with us through any channel.

By accessing our website or engaging our services, you accept the terms described in this policy. The terms defined in ConsolTech's general Terms and Conditions, such as "Client," "Services," and "Deliverables," shall have the same meaning in this document where applicable.

1. Data Controller

ConsolTech is the entity responsible for processing the personal data collected through this website and the services it offers. For any inquiries regarding your personal data, you may contact us at info@consoltechsv.com.

2. Information We Collect

We collect only the information necessary to provide our services and respond to your requests. The information we process may include:

• Identification and contact data: first name, last name, email address, phone number, company name, and job title.
• Commercial information: details of the project or service of interest to you and communications exchanged with our team.
• Technical data: IP address, browser type, operating system, language, and pages visited within the site.
• Information you provide voluntarily through forms, emails, calls, or any other communication channel.

3. Purpose of Processing

We use the information we collect for the following purposes:

• Respond to inquiries, quote requests, and information requests.
• Provide the services contracted and follow up on ongoing projects.
• Send communications related to our services, provided you have expressly authorized us to do so.
• Improve our website, products, and user experience through statistical and aggregate analysis.
• Comply with applicable legal, tax, and contractual obligations.

4. Legal Basis for Processing

We process your personal data based on your express consent, the performance of a contract to which you are a party, compliance with applicable legal obligations, and our legitimate interest in properly managing the commercial relationship.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purpose for which it was collected and to address any legal or contractual responsibility arising from the processing. Once these purposes have been fulfilled, your data will be securely deleted or anonymized.

6. Sharing Information with Third Parties

ConsolTech does not sell identifiable personal data to third parties for commercial purposes. We may share your information only in the following cases:

• With service providers acting as data processors (hosting, cloud infrastructure, email services, and analytics tools), under contracts that guarantee the confidentiality and security of the information.
• With business partners or strategic allies, provided your prior consent has been obtained or the transfer is necessary for the provision of the contracted service.
• In aggregated, anonymized, or statistical form that does not allow you to be identified, for analytics, research, or service improvement purposes.
• When required by a competent authority in compliance with a legal, judicial, or regulatory obligation.
• In the context of a corporate transaction, such as a merger, acquisition, or restructuring, in which case we will guarantee the continuity of the protections described herein.

7. International Data Transfers

Some of our service providers may be located in countries other than your own. In such cases, we ensure that international data transfers are carried out with appropriate safeguards, in accordance with applicable regulations and recognized data protection standards.

8. Automated Decisions and Artificial Intelligence

Some of our services incorporate artificial intelligence technologies, including chatbots and voice agents, that may interact with you automatically, process inquiries, and in certain cases book appointments or perform administrative tasks. These interactions are also used to improve the quality of our services.

You have the right not to be subject to decisions based solely on automated processing that produce significant legal effects on you, as well as to request human intervention, express your point of view, or contest the decision. To do so, you may write to us at info@consoltechsv.com.

9. Minors

Our website and the services we offer are not directed to minors. ConsolTech does not knowingly collect personal data from individuals under eighteen (18) years of age. If we become aware that we have collected personal data from a minor without verifiable consent from a parent or legal guardian, we will proceed to delete such information as soon as possible. If you believe a minor has provided us with personal information, please notify us immediately at info@consoltechsv.com.

10. Links to Third-Party Sites

Our website may contain links to third-party websites, platforms, or services, including social networks and messaging applications. ConsolTech does not control and is not responsible for the content, privacy practices, or processing of personal data carried out by such third parties. We recommend reviewing the privacy policies of each external site or service before providing any personal information through them.

11. Information Security

We implement reasonable technical and organizational measures, proportionate to the risks identified, to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures may include, depending on the service provided, communications encryption, access controls, backup mechanisms, and internal training of our team on data protection. Specific practices, their scope, and their frequency are developed in greater detail in our Security Policy and in the contracts entered into with each Client.

However, no transmission or storage system is absolutely secure. Therefore, we recommend that you take additional precautions when sharing sensitive information through electronic means and that you keep confidential the access credentials for the platforms we provide to you.

12. Limitation of Liability

ConsolTech adopts reasonable measures to protect your information but cannot guarantee the absolute security of data transmitted over the Internet or stored in electronic systems. To the maximum extent permitted by applicable law, ConsolTech shall not be liable for direct, indirect, incidental, special, or consequential damages that may arise from:

• Unauthorized access, cyberattacks, technical failures, or force majeure events beyond our reasonable control.
• Misuse, disclosure, or loss of credentials by the user or by third parties under their responsibility.
• The content, practices, or privacy policies of third-party websites or services linked from our platform.
• Inaccurate, incomplete, or outdated information provided by you.

In any case, all liability of ConsolTech arising from or related to this Policy shall be subject to the limitations, exclusions, and liability caps set forth in ConsolTech's general Terms and Conditions and in the specific contract entered into with the Client, which shall prevail for all purposes.

13. Your Rights

You may exercise the following rights over your personal data at any time:

• Access: know what personal data we process about you.
• Rectification: request the correction of inaccurate or incomplete data.
• Erasure: request the deletion of your data when it is no longer necessary.
• Objection: object to the processing of your data in certain circumstances.
• Restriction: request the restriction of processing.
• Portability: receive your data in a structured, commonly used format.
• Withdrawal of consent: withdraw your consent at any time, without affecting the lawfulness of prior processing.
• Complaint: lodge a complaint with the competent data protection authority in your jurisdiction if you believe the processing of your data infringes applicable regulations.

To exercise any of these rights, please write to us at info@consoltechsv.com clearly indicating your request. To protect your information, ConsolTech reserves the right to verify your identity before processing any request, through documentation or means it considers reasonable. We will respond to your request within a maximum of thirty (30) business days from receipt and identity verification, unless applicable regulations establish a different deadline or the complexity of the request justifies an extension, in which case we will inform you accordingly.

14. Cookies Policy

Our website uses first-party cookies strictly necessary for the proper functioning of the platform, as well as performance cookies that allow us to analyze site usage and improve the browsing experience. We do not use third-party cookies for advertising or cross-site tracking purposes.

You may configure your browser to reject or delete cookies at any time. Please note that disabling certain cookies may affect the functioning of the site.

15. Changes to this Policy

ConsolTech reserves the right to modify this Privacy Policy at any time, in order to adapt it to legislative, judicial, or business practice changes. Any modification will be published on this same page, indicating the date of the latest update. We recommend that you periodically review this policy to stay informed about how we protect your information. Modifications will apply prospectively and will not affect the data subject's rights with respect to data processing already carried out under the version in force at the time of collection.

16. Governing Law and Jurisdiction

This Privacy Policy is governed by and interpreted in accordance with the laws applicable at the Data Controller's domicile. Any controversy, claim, or dispute arising from or related to this policy, its interpretation, execution, or compliance, shall be submitted exclusively to the competent courts of the Data Controller's domicile, expressly waiving any other forum or jurisdiction that might apply.

The foregoing shall be without prejudice to the inalienable rights granted to you by the data protection regulations in force in your country of residence, which shall be respected to the extent applicable.

17. Contact

If you have any questions, comments, or requests related to this Privacy Policy or to the processing of your personal data, you may contact us via email at info@consoltechsv.com.